Job Description

ISX Group is a leading financial technology company that provides secure and efficient payment solutions. We are looking for talented individuals to join our team and help us continue to innovate in the fintech industry.
 

As an Electronic Money Institution licensed by the Central Bank of Cyprus, we offer a wide range of financial services, including payments, e-money issuance, and identity verification. Our advanced anti-fraud and anti-money laundering systems ensure the highest level of security for our customers.
 

Headquartered in Cyprus, ISX Group has offices in multiple countries.

Join us and be part of a team that is committed to delivering exceptional customer service and innovative solutions shaping the future of finance.
 

Responsibilities:

C – Customer Focus

• Ensure a high standard of support for Merchants and Partners by providing timely and effective assistance with account provisioning, integrations, and transaction-related queries.
• Deliver a seamless experience by maintaining accurate client records and ensuring systems are correctly set up and functioning.
• Develop a strong understanding of the Company’s payment solutions from both a merchant and end-user perspective to better support client needs.

A – Accountability

• Take ownership of provisioning new client accounts and ensuring all setups are completed accurately and efficiently.
• Ensure all processes, both new and existing, are documented, maintained, and kept up to date.
• Be accountable for the accuracy of client data, system configurations, and access permissions.
• Proactively identify and address issues that may impact service delivery or operational efficiency.

R – Responsibility

• Provision and maintain client accounts within the Company’s systems.
• Support Merchants and Partners with integration processes and transaction-related queries.
• Amend existing account setups and manage user access as required.
• Maintain and update client records to ensure data integrity.
• Support internal teams, including Sales and Relationship Managers, to ensure smooth operational processes.
• Continuously build knowledge of systems, processes, and transaction flows to improve effectiveness in the role.

E – Engagement

• Collaborate effectively with internal teams to support business objectives and client needs.
• Communicate clearly and professionally with both internal stakeholders and external partners.
• Demonstrate a proactive approach to learning and development, particularly in understanding systems, integrations, and payment solutions.
• Engage in continuous improvement by contributing to process enhancements and operational efficiencies.

Skills & Requirements:

Requirements:

• Education: Bachelor’s degree in Business Administration, Finance, Information Technology, or a related field a plus
• Experience: 1–3 years of experience in a technical support, client onboarding, or implementation role, preferably within the FinTech or Payments industry.
• Industry Knowledge: Basic understanding of payment processing flows in payment institutions.
• Technical Proficiency: Experience with APIs or technical integration troubleshooting is a plus.
• Languages: Native or professional fluency in English (written and verbal). 

Key Skills:

• Technical Implementation: Ability to guide merchants through the technical setup of payment gateways and financial platforms.
• Analytical Problem-Solving: A sharp eye for detail to ensure system configurations and client permissions are error-free.
• Project Management: Strong organizational skills to manage multiple client "go-lives" simultaneously while meeting deadlines.
• Effective Communication: The ability to translate complex technical processes into simple instructions for non-technical clients.
• Adaptability: Comfortable working in a fast-paced, evolving fintech environment with a proactive "can-do" attitude.

Benefits:
 

•   Private health & life insurance plan fully sponsored by the company from day one

•   21 days of Annual Leave (reaching up to 30 days)

•   Birthday leave

•   Happy hour with drinks and snacks every Friday

•   Employee Training plans

•  Benefits card with exclusive discounts to shops, restaurants, etc

•  Sports Benefit participation scheme ( Platinum Package)

•  Employee Referral bonus

•  Internal cafeteria with barista, unlimited snacks, fruits, coffee

•  Performance Bonus

•  Employee wellness application ( mental, financial, nutritional )

•  Gaming Corner

Apply Here: https://onlinerecruitment.exelsyslive.com/?c=F7044C33-424A-4AE9-A9FF-410CE0637EC5&v=2026/000094 
 

All applications will be treated with the strictest confidence. Personal information provided by applicants will be used solely for recruitment and selection purposes and will be handled in accordance with applicable data protection and privacy laws.
 

Due to the high volume of applications received, only shortlisted candidates will be contacted.
 

To find out more about how we process your data, please read our privacy policy (Privacy Notice & Disclosure section) at https://www.isx.financial/legalprivacyeu#:~:text=Privacy%20Notice%20%26%20Disclosure

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at hr@isxfinancial.com.

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iSX Financial EU Plc