Reservations Officer at FATTAL HOTEL MANAGEMENT CYPRUS

Paphos, Cyprus

Reservations Officer

On-site Work arrangement

Full Time Employment type

Mid-Level Seniority level

Permanent Contract type

232

Leonardo Hotels & Resorts Mediterranean are seeking to recruit a Reservations Officer for Pafos Head Offices.

Qualifications and Experience

Diploma relevant to the Hospitality industry or at least 3 years’ experience in a relative position.
Communicative and Organizational Skills
Problem solving skills
Pleasant, friendly personality
Excellent knowledge of English language. An additional language, shall be considered as an advantage

Duties and Responsibilities

He/She should know the types of rooms the property has, their locations and layouts, as well as the available packages
Manages travel agents booking according to the agreements made by the Sales Department
Manages the reservations of individuals through the Hotel’s website, telephone or other platforms
Informs continually the Reservation System of the Hotel for the correct allocation of the rooms and to avoid any overbookings.
Keeps the reservation channels of the Hotel (website, platforms etc) up to date with the room availabilities and price.
Monitors the guests payment after a reservation in cooperation with the Accounts Department, and establishes the relevant Reservation Confirmation report
Informs the System of the Hotel with all the information related to each reservation ( VIP’s, extra requirements, nutritional preferences etc)
In any direct communication with guest she/he tries for upselling.
To have a clear understanding of the Hotel’s policies, procedures and facilities. He/She is also aware of the Emergency Plans.
To implement all the GDPR System’s requirements for the protection of the guests Personal Data/ Information.
To have a clear understanding of the Hotel’s Health & Safety Rules & Regulation.
Any other job assigned by the Management which is not directly included in the position’s duties but is related to the department.

We would be more than happy to receive your resume through direct apply to LEONARDO CAREERS