Job Description

CareerFinders, on behalf of our client, a long-established and highly regarded company operating in the iGaming industry, we are seeking to recruit a VIP Account Manager to join their growing team based in Limassol. As a VIP Account Manager, you will primarily be responsible for creating long-term, trusting relationships with customers. As part of your role, you will provide fast and accurate service to loyal customers, and oversee a portfolio of assigned customers for retention purposes. Our client is seeking applicants who are native speakers of Greek, who possess strong phone contact handling skills and active listening, with any experience handling VIP Clients considered an advantage. Our client offers an attractive remuneration and benefits package based on skills and experience, including an annual incentive bonus, optional medical insurance, and pension scheme. Rotational shift-patterns apply for this position (09:30 - 18:00, 13:30 - 22:00, & 15:30 - 24:00), with 4 days on, and 2 days off, including weekends and public holidays.

 

Key Duties/Responsibilities: 

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide fast, accurate and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to ensure customer satisfaction.
• Promoting a “Safer Gaming” philosophy.
• Staying UpToDate on rules, processes, and licensing needs.

Key Skills/Experience: 

• Native Greek, and fluent English. 
• Strong phone contact handling skills and active listening.
• Willingness to work within an international team.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Computer literacy.
• Ability to perform under pressure.
• Accountability and conscientiousness.
• Proven customer service experience handling VIP Clients would be considered an advantage.
• Familiarity with CRM systems and practices will be considered as an advantage.
• Willingness and ability to work on rotational shift-patterns.

Key Benefits:  

• Attractive remuneration package.
• Excellent working environment.
• Annual bonus scheme.
• Medical Insurance.
• Pension Scheme.
• A chance to advance professionally inside one of the world's largest iGaming organisations.

 

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number ERG8686. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at jobs@careerfinders.com.cy.

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About Company

CareerFinders Recruitment Services Ltd

With offices in Nicosia and Limassol, CareerFinders was founded by two recruitment professionals with extensive industry experience both in Cyprus and Internationally. Our core business model is to provide superior recruitment services to both local and international clients and candidates, primarily throughout the Island of Cyprus. Built on foundations of quality, trust and experience our thorough, personal and tailored approach to recruitment assignments sets us above the competition and ensures that both employers and job seekers find that ideal match. The core industry sectors we service include, but are not limited to Accounting, Finance, Banking, Corporate Services, Engineering, Forex/Binary, Information Technology, Shipping, Legal and Oil & Gas.