Job Description

Sharp Nine Consulting Limited is a dynamic force in the industry that is a service provider specializing in the fields of Legal, Corporate, Compliance and AML consulting, consulting, sourcing talented and knowledgeable individuals to service its extensive client base.

Our top-notch team of professionals is rapidly growing, and we are currently looking for Dispute Officer to join us.

Key Responsibilities:

• Prepare and submit dispute letters in response to chargebacks and pre-chargebacks, ensuring all necessary documentation and evidence are included to support the dispute process.
• Conduct daily pre-chargeback checks to identify and address potential chargeback risks before they escalate. Review and monitor transactions for any signs of suspicious activity.
• Maintain accurate and up-to-date records of chargebacks and risk refunds in both the CRM system and Excel files. Ensure that all information is properly documented and readily available for analysis and reporting.
• Monitor and track fraud ratios on an ongoing basis. Immediately alert the team if there is a significant spike or increase in fraudulent activities and collaborate to investigate and resolve the issue.
• Track and analyze key risk metrics and risk indicators (KRIs) to identify emerging threats. Provide early warning signals to mitigate potential risks to the business.
• Track and investigate chargeback and fraud-related incidents to determine their root causes. Work with internal teams to recommend and implement corrective actions and preventive measures in a timely manner.
• Stay updated on changes in industry regulations, chargeback policies, and best practices in risk management. Ensure that all chargeback and fraud prevention activities comply with relevant laws and regulations.
• Provide regular reports on chargeback trends, fraud activity, and risk metrics. Collaborate with cross-functional teams, such as fraud prevention, customer service, and finance, to develop effective chargeback prevention strategies.
• Proactively identify opportunities to improve chargeback management processes. Contribute to the development and implementation of best practices to reduce chargebacks and minimize financial losses.

 Requirements:

• Proven experience in chargeback dispute management, fraud prevention, or risk management.
• Experience with chargeback management or risk management tools.
• Familiarity with the financial services, e-commerce, or payment processing industries.
• Understanding of regulatory requirements for chargebacks and fraud management.
• Strong knowledge of chargeback processes, including dispute letter preparation and resolution.
• Experience with CRM systems, Excel (advanced functions such as pivot tables, VLOOKUP), and data management.
• Excellent analytical skills with the ability to track, monitor, and interpret risk metrics and key indicators.
• Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Knowledge of fraud detection methods and chargeback prevention strategies.

Benefits:

• Attractive remuneration package according to qualifications and experience.

• Private Medical Insurance after completion of the first 3 months of employment.

• Discretionary performance bonus and annual salary review.

• Employee Referral Bonus.

• 21 days of Annual Leave.

• 5 days of Paid Sick Leave.

• Corporate discounts.

• Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.

• Amazing Opportunities for career advancement vertically and horizontally.

• Magnificent Corporate Events and Team building activities.

If you want to thrive in your career and join our amazing team of professionals, then look no further, and apply now at hr@sharp9.co after mentioning in the subject line that you’re applying for the Dispute Officer position.

Please note that Sharp Nine Consulting Limited is an Equal Opportunity Employer and that all applications will be treated with strict confidentiality.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at hr@sharp9.co.

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Sharp Nine Consulting Limited