Job Description

ISX Group is a leading financial technology company that provides secure and efficient payment solutions. We are looking for talented individuals to join our team and help us continue to innovate in the fintech industry.

As an Electronic Money Institution (EMI) licensed by the Central Bank of Cyprus (CBC), we offer a wide range of financial services, including payments, e-money issuance, and identity verification. Our advanced anti-fraud and anti-money laundering systems ensure the highest level of security for our customers.

Headquartered in Cyprus, ISX Group has offices in multiple countries.

Join us and be part of a team that is committed to delivering exceptional customer service and innovative solutions shaping the future of finance.

The role:

The Fraud Risk Manager will lead fraud prevention efforts across both the CBC-regulated EMI and the UK Financial Conduct Authority (FCA)-regulated subsidiary. This role is responsible for chargeback management, fraud detection, and the development of strategies that comply with both Cyprus and UK regulatory frameworks. The position demands a thorough understanding of card scheme rules, transaction data analysis, and collaboration with key stakeholders, including compliance teams, external auditors, and law enforcement agencies in both jurisdictions.

Key Responsibilities:

·  Fraud Prevention & Detection:

    o Implement fraud prevention frameworks across both Cyprus and UK operations, ensuring compliance        with AML, CTF, PCI-DSS, and regulatory standards from both CBC and FCA.

     o Analyse flagged transactions, deciding on approval, escalation, or further investigation. Ensure swift            response to fraud incidents, coordinating chargebacks and fraud reporting as needed.

     o Develop, manage, and enhance detection systems that support both regulatory environments,                     maintaining high fraud detection rates with minimal customer impact.

 ·   Chargeback Management:

       o Oversee chargebacks from initiation through to completion, adhering to card scheme rules in both              jurisdictions. Investigate reason codes, eligibility, and supporting documentation to process                          chargebacks correctly.

      o Manage second presentments and arbitration cases, ensuring accurate submission of documentation          and compliance with regulatory guidelines from both Cyprus and UK frameworks.

      o Collaborate with the finance and compliance teams to ensure smooth reconciliation and receipt of               chargeback proceeds in both operational jurisdictions.

 ·  Data Analysis & Risk Optimisation:

      o  Analyse large volumes of transaction data using predictive analytics, data mining, and social                        network analysis tools to detect patterns, identify risks, and optimise fraud prevention                                    strategies across the Cyprus and UK EMIs.

      o Provide insights through risk assessment practices, ensuring fraud detection rules and systems are              continuously improved to meet evolving threats in both regulatory environments.

      o Regularly produce fraud trend reports, chargeback analysis, and performance reviews, providing                  actionable intelligence to stakeholders in both the Cyprus and UK operations.

·  Cross-Functional Collaboration:

      o Collaborate with compliance teams in both Cyprus and the UK to ensure fraud risk management                  strategies are aligned with each regulatory framework.

      o Work closely with AML, compliance, and legal teams to ensure that fraud investigations are in full                compliance with both FCA and CBC regulations.

      o Provide fraud intelligence to internal stakeholders, ensuring alignment on fraud risk management                strategies across both jurisdictions.

·  Regulatory & Compliance Management:

     o Ensure fraud risk activities are compliant with Cyprus (CBC) and UK (FCA) regulatory standards,                   including regular reporting to regulators, preparing documentation for regulatory audits, and                         responding to external requests.

      o Stay informed on the latest FCA and CBC regulatory updates, card scheme changes, and fraud                     prevention policies, ensuring that fraud prevention measures meet legal requirements across both               countries.

·  Law Enforcement & External Liaison:

     o Collaborate with law enforcement agencies in both Cyprus and the UK to address significant fraud             incidents. Establish relationships with local and international authorities to ensure intelligence                     sharing and support for active fraud investigations.

     o Liaise with card networks and payment schemes to stay up-to-date on fraud trends, emerging risks,             and rule changes that may impact fraud prevention efforts.

· Process Development & Improvement:

    o Lead the creation and refinement of internal processes and procedures related to chargeback                       management and fraud prevention across both Cyprus and UK operations.

    o Ensure that fraud prevention processes are documented thoroughly and kept up-to-date, supporting           audits and internal compliance checks.

    o Participate in PCI-approved training and other relevant professional development opportunities to              stay current on payment technologies and fraud detection best practices across both regulatory                   frameworks.

·  Reporting & Intelligence Sharing:

     o Produce weekly and monthly fraud risk reports for senior management, including fraud trends,                    detection effectiveness, and updates on chargebacks for both Cyprus and UK operations.

     o Deliver intelligence-rich reports to decision-makers across compliance, risk, and operational teams,             ensuring both Cyprus and UK operations benefit from up-to-date fraud intelligence.

     o Seek and leverage additional sources of intelligence that enhance fraud risk insights for both                         operational jurisdictions.

Required Skills and Experience:

 · Proven experience managing chargebacks in both Cyprus and UK markets, including arbitration, second presentments, and reconciliation.

 ·  Strong knowledge of card scheme rules and regulations, ensuring compliance with Cyprus (CBC) and UK (FCA) requirements.

 · 5+ years of experience in fraud risk management, particularly in card acquiring and payments processing, with proven ability to manage fraud risks across multiple regulatory environments.

 · Expertise in utilising fraud detection tools and analytics for data-driven insights into fraud trends and risks across both jurisdictions.

 · Experience working with large datasets, using analytics and data mining tools to drive fraud detection and prevent financial losses across Cyprus and UK operations.

 · Ability to analyse transaction data, identify fraud patterns, and report on emerging risks, providing actionable intelligence to key stakeholders.

 · Deep understanding of AML/CTF, PCI-DSS, and other relevant regulations in both Cyprus and the UK, ensuring full compliance across all fraud risk activities.

 · Experience preparing reports and documentation for FCA and CBC regulatory audits, responding to regulatory inquiries, and supporting audit readiness.

 · Excellent verbal and written communication skills, with experience presenting fraud findings and recommendations to senior stakeholders in both Cyprus and the UK.

 ·  Ability to work cross-functionally with multiple teams, ensuring fraud prevention strategies are aligned with company-wide objectives and regulatory requirements.

 · Strong skills in process development and continuous improvement, ensuring that fraud prevention processes are efficient and scalable across both jurisdictions.

 · Ability to monitor evolving fraud risks and regulatory changes, implementing new technologies and strategies to meet emerging threats in both the Cyprus and UK markets.

Benefits:

• Private health & life insurance plan fully sponsored by the company from day one

• 21 days of Annual Leave (reaching up to 30 days)

• Birthday leave

• Happy hour with drinks and snacks every Friday

• Employee Training plans

• Benefits card with exclusive discounts to shops, restaurants, private school, etc.

• Sports Benefit participation scheme (Platinum Package)

• Employee Referral bonus

• Internal cafeteria with barista, unlimited snacks, fruits, coffee

• Performance Bonus

• Employee wellness application (mental, financial, nutritional)

• Gaming Corner

Apply Here: https://onlinerecruitment.exelsyslive.com/?c=F7044C33-424A-4AE9-A9FF-410CE0637EC5&v=2026/000092 

All applications will be treated with the strictest confidence. Personal information provided by applicants will be used solely for recruitment and selection purposes and will be handled in accordance with applicable data protection and privacy laws.

Due to the high volume of applications received, only shortlisted candidates will be contacted.

To find out more about how we process your data, please read our privacy policy (Privacy Notice & Disclosure section) at

https://www.isx.financial/legalprivacyeu#:~:text=Privacy%20Notice%20%26%20Disclosure

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at hr@isxfinancial.com.

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