Job Description

Apply here: https://tototheo.bamboohr.com/careers/246?source=aWQ9MTc%3D

Tototheo Global offers connectivity & technology solutions across various industries on including maritime and land enterprises. We help organizations seeking to leverage technology for operational efficiency and competitive advantage in a fast-evolving digital landscape. Our services include innovative, efficient, and functional solutions in satellite communication, navigation systems, digitalization, and end-to-end cybersecurity solutions. 

 

Job Purpose

The IT Support & Infrastructure Engineer is responsible for ensuring the smooth operation, security, and reliability of end-user workstations and core IT infrastructure. This role combines hands-on helpdesk support with modern workplace management, infrastructure monitoring, and documentation. The position supports Windows, macOS, and Ubuntu environments and plays a key role in maintaining Microsoft 365 and cloud-based services. 

 

This role requires presence at our Limassol, Cyprus office. Remote-only candidates will not be considered.

 

Main Duties and Responsibilities 

• Provide first- and second-line IT support to end users across Windows, macOS, and Ubuntu operating systems
• Ensure all workstations, laptops, and peripherals are properly configured, secured, maintained, and monitored using approved tools
• Manage and support Microsoft 365 services, including Azure, Exchange Online, Intune, and Microsoft Defender for Endpoint
• Administer user accounts, devices, policies, and access controls within Microsoft 365 and Azure AD
• Monitor infrastructure and endpoints to proactively identify and resolve issues
• Support and maintain telephony systems, including 3CX
• Log, track, and resolve incidents and service requests using ticketing systems such as Freshservice or Jira
• Escalate complex issues to third-line support or external vendors when required
• Follow, maintain, and contribute to Standard Operating Procedures (SOPs), technical documentation, and knowledge base articles
• Assist with onboarding and offboarding of employees, including device provisioning and access management
• Ensure compliance with IT security policies, best practices, and company standards
• Participate in continuous improvement of IT processes, tools, and user experience

 

Qualifications & Skills

• Proven experience in an IT support, service desk, or systems support role
• Strong working knowledge of Windows, macOS, and Ubuntu operating systems
• Hands-on experience with Microsoft 365 administration, including:
  • Azure / Azure AD
  • Exchange Online
  • Intune (Endpoint Manager)
  • Microsoft Defender 365
• Experience with endpoint management tools, including Microsoft Intune and Jamf
• Familiarity with device security, compliance, and monitoring tools
• Experience supporting VoIP or telephony systems (e.g., 3CX)
• Experience working with ticketing systems such as Freshservice, Jira, or similar
• Ability to follow structured processes and work with SOPs and technical documentation
• Strong troubleshooting, analytical, and problem-solving skills
• Good communication skills in English, both written and verbal
• Basic Linux Bash scripting experience for administration tasks and automation
• Linux endpoint troubleshooting skills (Ubuntu/macOS/Linux desktops)
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, routing)
• Ability to diagnose and resolve connectivity issues across platforms
• Familiarity with network diagnostic tools (ping, traceroute, nslookup, netstat)
• Ability to troubleshoot cross-platform network and endpoint issues
• Advanced networking knowledge (switches, firewalls, VLANs)
• Scripting or automation experience (PowerShell, Bash)
• IT certifications (e.g., Microsoft, ITIL, CompTIA)
• Experience with cloud infrastructure monitoring
• Experience with Linux administration and troubleshooting
• Familiarity with Linux Bash scripting for automation and task execution
• Experience performing Linux endpoint troubleshooting in real-world scenarios
• Familiarity with network diagnostic scenarios and troubleshooting

 

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
• Minimum of 3 years of experience in systems and infrastructure administration
• Fluency in English, both written and spoken
   

Personal Attributes

• Customer-focused and service-oriented mindset
• Well-organized with strong attention to detail
• Able to work independently and manage multiple tasks
• Proactive, reliable, and eager to learn
• Comfortable working in a structured IT environment

 

Benefits: 

And here are just some of the benefits you receive when you join Tototheo Global: 

• Work in an international, dynamic, and fun environment, at a growing company 
• Attractive remuneration package 
• Private Medical Health Insurance 
• Continuing education and training
• 13th salary (for Cyprus)
• Half day leave on your birthday 
• Wellness Support – Unlimited access to our dedicated wellness platform for mental health resources, coaching and self-care tools 
   

Looking for a role that offers both challenge and purpose? Join a global industry leader where your work truly makes an impact. 

 

At Tototheo Global, we take pride in being an equal opportunity employer, building an environment where everyone feels included, respected and supported to reach their full potential. 

 

Our culture is shaped by our core values - Grow, Excellence, Innovation and Respect - and reflected in how we collaborate and deliver for our clients worldwide. 

 

We’re also a certified Great Place to Work, recognized for our commitment to continuous learning, teamwork and the wellbeing of our people. 

Apply here: https://tototheo.bamboohr.com/careers/246?source=aWQ9MTc%3D
 

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at hr@tototheo.com.

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About Company

Tototheo Global

Tototheo Maritime Ltd specializes in innovative, efficient and functional solutions in the fields of satellite and radio communication, automation, navigation systems and Ship repairs. Headquarters are in Cyprus with branch offices in Greece, Germany and Turkey. We supply, service, integrate and install high-quality sophisticated on-board electronic equipment. Our customers include merchant fleets, the offshore industry, the fishing industry and coastal as well as government. We also cater for the Land communication users with mobile and fixed solutions via satellite and radio. Furthermore, learning from our customers and the market, we have invested in software and online applications development. We provide online tracking solutions and management tools, thus adding value to our services. Tototheo Maritime also provides consultancy services. A complete range of quality products from well-established manufacturers allows us to offer our customers tailor-made solutions, varying from supply and installation to engineering, project management, shore-based maintenance, traffic accounting and training. In addition we offer fast and reliable service through a world-wide network of qualified partners and branches along the international shipping routes.