Job Description

-            Welcome guests on arrival and assist with check-in/check-out.

-            Build professional relationships and assist guests with requests and enquiries.

-            Handle complaints quickly and report important issues to management.

-            Organize special guest arrangements such as birthdays, anniversaries, weddings and events.

-            Coordinate with departments to ensure smooth guest experiences.

-            Supervise events, promoters and guest activities when required.

-            Keep records of guest feedback, requests and special services.

-            Show rooms and hotel facilities to guests, travel agents and groups.

-            Promote hotel services, facilities and activities.

-            Attend management meetings and guest events when necessary.

-            Maintain high standards of appearance, hygiene and professionalism.

Requirements:

-            Minimum 2 years’ experience in a similar role in a 4* or 5* hotel.

-            Be friendly and professional at all times.

-            Promote hotel facilities and premium room categories.

-            Ensure excellent guest service and positive guest experiences.

-            Good knowledge of social media.

-            Strong communication, organization and multitasking skills.

-            Creative, detail-oriented and customer-focused personality.

-            Good English language skills; Russian or German is an advantage.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at hr@pernerahotel.com.

Soft Skills

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About Company

D.SKAROS ENTERPRISES LTD