Job Description

G.A.P. Vassilopoulos Group is currently seeking to recruit a professional and customer-focused Front Office Receptionist to join the team of The Classic Hotel, a 4-star hotel located in the heart of Nicosia, Cyprus.

This is an excellent opportunity for a motivated hospitality professional with excellent communication and customer service skills, who is passionate about providing a welcoming and exceptional experience to every guest.

Main Duties & Responsibilities:

• Welcome and assist guests in a professional, friendly and courteous manner.
• Handle guest check-ins and check-outs efficiently and accurately.
• Manage reservations, room allocations and guest requests.
• Provide guests with information regarding hotel services, facilities and local attractions.
• Handle telephone calls, emails and general enquiries promptly and professionally.
• Process payments, invoices and other Front Office transactions accurately.
• Respond to guest requests, feedback and complaints in a professional and timely manner.
• Coordinate closely with Housekeeping, Reservations and other hotel departments to ensure smooth daily operations.
• Maintain accurate guest records and update information in the hotel’s Property Management System (PMS).
• Ensure that the reception and Front Office areas are maintained to a professional standard.
• Follow all hotel policies, procedures and service standards.
• Contribute to delivering a consistently high level of guest satisfaction.

Qualifications & Requirements:

• Previous experience as a Hotel Receptionist, Front Office Receptionist or in a similar customer-facing hospitality position will be considered an advantage.
• Previous experience with OPERA Cloud PMS will be considered a strong advantage.
• Excellent customer service and communication skills.
• Professional appearance, positive attitude and a guest-focused approach.
• Strong organisational skills and attention to detail.
• Ability to handle multiple tasks and work efficiently in a fast-paced hotel environment.
• Good computer skills and proficiency in Microsoft Office.
• Very good command of English and Greek. Knowledge of additional languages will be considered an advantage.
• Flexibility to work shifts, weekends and public holidays according to the hotel’s operational requirements.
• Degree or Diploma in Hospitality Management, Hotel Management, Tourism or a related field will be considered an advantage.

What We Offer:

• Attractive remuneration package based on experience and qualifications.
• 13th Salary.
• 21 days paid annual leave.
• Provident Fund.
• Participation in the Loyalty Discount Scheme Programme.
• Ongoing training and development opportunities.
• Friendly and professional working environment.

How to Apply

Interested applicants are invited to send their CV to careers@gapgroup.com, quoting the reference code CLASSIC -RECEPTION-26 in the email subject line.

Only applicants whose qualifications and experience closely match the requirements of the position will be contacted.

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About Company

G.A.P. Vassilopoulos Group